Refund Policy / 退货声明

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lingzi.com.sg. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lingzi.com.sg.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Only items that are damaged, have torn pages, printing errors, or are wrong items can be returned. Items that are intact and correct cannot be returned for reasons such as being unsuitable for reading or not liking the content, especially children's picture books with fewer pages.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

【退货规定】

我们有14天的退货规定，您在收到商品后的14天内可以申请退货。

要符合退货条件，您的商品必须保持您收到时的原样，未折页或未有折痕，并且在原包装内。您还需要提供收据或购买证明。

要开始退货，您可以通过info@lingzi.com.sg联系我们。如果您的退货申请被接受，我们将发送给您退货标签以及说明如何退货。未经申请而直接寄回的商品将不被接受。

如有任何退货问题，您可以随时通过info@lingzi.com.sg联系我们。

【损坏或其他问题】

请在收到订单后检查商品，如有缺陷、损坏或收到错误商品，请立即联系我们，以便我们评估后做出相应处理。

【例外 / 不可退货商品】

只有损坏、有撕页、印刷错误或送错的书籍可以要求退货。完整无损和正确的货品不能以不适合阅读或不喜欢阅读为理由要求退货，尤其是页数少的儿童图画书。

【书籍更换】

您可通过更换书籍的方式退货，一旦退货被接受，再单独购买新书。

【退款】

我们将在收到并检查您的退货后通知您退款是否被批准。如果批准，我们将按您的原支付方式安排退款。温馨提醒：您的银行或信用卡公司可能需要一些时间来处理退款。如果您可接受PayNow退款，可通知我们您用于PayNow的手机号码。

客户服务联系：

Email: info@lingzi.com.sg

Office Tel: 62935677 (Singapore)